Here's a selection of our most frequently asked questions...
If you have a question and can't find it here, please get in touch and we will endeavour to help in any way we can.
How is my fish delivered?
If you chose a Regal van delivery, it will arrive on the specified delivery date at the time requested by one of our own knowledgeable delivery drivers in one of our temperature controlled vehicles. If you placed an order via our courier service, it will be delivered on the specified delivery date within the allocated time slot in temperature controlled packaging by our courier. DPD, our trusted courier service, will contact you the day before delivery. For further details on our delivery service please take a look at our Delivery and Payment T&C's.
How is my fish packaged?
On Regal van deliveries, our Fresh Fish will arrive in a sealed tray, interleaved for your convenience. For courier deliveries, your fish will arrive vacuum packed. Our Chilled products will arrive ready to transfer into your refrigerator. You may also freeze them, although we recommend doing so on the day of purchase. Our Traditionally Smoked Fish will arrive in the traditional manner, wrapped in paper. Our Frozen Fish will arrive packaged ready to pop straight into your freezer.
How do I pay for my fish?
Payment can be made at point of order by debit or credit card (most major cards are accepted). Payment will be processed immediately. Orders via our traditional service may be paid for by Cash or Cheque (payable to Regal Fish Supplies) to the delivery driver and in the event that an order is left without payment, we ask that you contact us to make payment within 7 working days of delivery.
How do I cook my fish?
The cooking instructions on most of our products are available to view online. Simply use the search function to find your product and click on the cooking tab. We also have a recipe library with different recipes to compliment your order and if you prefer we can always post recipe cards to you. Full cooking details are available on the packaging for our prepared products but if you would like any further help or serving suggestions then please get in touch and we will be more than happy to help.
Do I have to wait 6-8 weeks for a delivery?
Whilst we deliver to your area every 6-8 weeks, we have over 1000 rounds nationwide and may well be delivering near your home on other occasions - should you require an interim delivery, please get in touch with us. We will do our best to oblige (minimum order and time restrictions may apply). However, during the periods we are not delivering to your area, we deliver nationwide with the exceptions of Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, the Isles of Scilly, all Scottish Islands, Highlands and some Scottish addresses. We deliver Tuesday-Saturday. Please find out more at our Delivery FAQs.
Is the Fresh fish suitable for home freezing?
It certainly is! We advise freezing on the day of purchase and you will need to separate any fillets, steaks or whole fish beforehand. Full instructions are available on the prodcut label.
Can I cook my fish from frozen?
What do I do if I have a problem with my order?
Please get in touch with us. We take any issues very seriously and will do our best to rectify the issue for you.